• Standard Shipping:
  • Delivery Time: 5-7 business days within the U.S.
  • Cost: $5.99 flat rate or free for orders over $55.
  • Ideal For: Customers who are not in a rush and prefer a cost-effective shipping option.
• Expedited Shipping:
  • Delivery Time: 2-3 business days.
  • Cost: Calculated at checkout based on location, package size, and weight.
  • Ideal For: Those needing their candles quickly for special occasions or last-minute gifts.
• Next-Day Shipping:
  • Delivery Time: 1 business day if the order is placed before 12 PM CST.
  • Cost: Calculated at checkout.
  • Ideal For: Customers who need their order immediately, perfect for urgent purchases.

• Order Processing Time: All orders are processed within 1-2 business days. Please note that during peak seasons like holidays or special promotions, processing may take up to 3-4 business days.
• Estimated Delivery Times: Delivery times are counted from the date of shipment, not the order date. Please consider processing time when selecting your shipping option.
• Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number so you can follow your package’s journey in real-time.

• Standard Shipping: Flat rate of $5.99 or free for orders over $55.
• Expedited Shipping: Calculated at checkout based on location and package details.
• Next-Day Shipping: Rates vary depending on order size and delivery location.

• Available Countries: We currently ship to The United States. We are actively working to expand our international reach.
• Delivery Time: International orders typically take 7-14 business days, depending on the destination and customs processing times.
• Shipping Cost: Rates are calculated at checkout based on the destination and package weight. Please note that additional customs duties, taxes, or fees may be applicable upon delivery.
• Restrictions: Some countries may have restrictions on certain items due to customs regulations. For a full list of restricted countries, please visit [link to restricted countries page].

• Restricted Products: Certain products, such as room sprays containing alcohol, may have shipping restrictions in certain locations.
• PO Boxes and APO/FPO: We currently do not ship to PO Boxes, APO/FPO addresses due to carrier limitations.
• Weather and Natural Disasters: 🌪️ Severe weather conditions, natural disasters, or unforeseen events may affect shipping times. We appreciate your patience during such instances and will do our best to keep you informed of any delays.

• What to Do If Your Package Is Delayed: If your package has not arrived within the expected delivery timeframe, please first check the tracking information provided in your shipping confirmation email.
• Lost Packages: If your package is marked as delivered but you have not received it, please wait 48 hours as sometimes carriers may mark items as delivered a bit early. If the package still hasn’t arrived, contact our customer service at Contact Us with your order number for further assistance. Check our FAQ page for commonly asked questions.

• Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery at Contact US with photos of the damaged item and packaging. We will arrange for a replacement or refund as quickly as possible.
• Incorrect Orders: Received the wrong item? Contact US immediately with your order number and details of the issue. We will make it right.

We stand behind our products and want you to be completely satisfied with your Fumesy purchase. If you need to return or exchange an item, please visit our  [Returns & Exchanges Policy] page for detailed instructions.