Effective Date: 09/13/2024
At Fumesy, we are committed to providing high-quality products that bring joy and comfort to your home. We understand that sometimes things don’t go as planned, and we want to ensure your shopping experience remains positive, even when a return is necessary. Our return policy is designed to be fair, transparent, and aligned with our values of sustainability and customer satisfaction.
1.) Return Eligibility
- Timeframe: Returns are accepted within 30 days of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
- Non-Returnable Items: Certain items are exempt from being returned, including:
- Customized or personalized products.
- Items purchased during final sale or clearance events.
- Gift cards.
2.) Return Process
- Submit a Return Request: To initiate a return, please contact our customer service team at [insert contact info] with your order number and reason for the return. Our team will guide you through the next steps.
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect due to our error. We recommend using a trackable shipping service to ensure the safe return of your item.
- Return Approval: Once your return is received and inspected, we will send you an email notification regarding the status of your refund. Please allow up to 7 business days for your return to be processed.
3.) Refunds
- Refund Method: Approved returns will be refunded to the original payment method. If your original payment method is no longer available, a store credit will be issued.
- Processing Time: Refunds may take 5-10 business days to appear on your statement, depending on your bank or credit card provider.
- Deductions: Original shipping costs are non-refundable, and any applicable restocking fees will be deducted from your refund amount.
4.) Exchanges
- Eligibility: Exchanges are available for items of the same value or similar product. If you wish to exchange an item, please contact our customer service team to verify availability.
- Process: Follow the same steps as the return process. Upon receipt of your returned item, the replacement item will be shipped.
5.) Damaged or Incorrect Items
- Inspection on Delivery: Please inspect your order upon receipt. If you receive a damaged or incorrect item, contact us within 7 days of delivery to arrange a return or replacement.
- Resolution Options: For damaged or incorrect items, we offer a free replacement or a full refund, including shipping costs.
6.) Environmental Commitment
- Sustainable Returns: As part of our commitment to sustainability, we encourage customers to consider whether a return is necessary. We offer alternative solutions such as discounts on future purchases or repurposing suggestions for slightly flawed items.
- Candle Recycling Program: For used or slightly burned candles, take advantage of our Candle Recycling Program. Return the jar for a discount on your next purchase, helping us reduce waste and support eco-friendly practices.
7.) Policy Updates
Fumesy reserves the right to modify or update this return policy at any time without prior notice. Changes will be posted on our website, and the effective date will be updated accordingly. Please review the policy regularly to stay informed of any changes.
8.) Contact Us
For questions or assistance with returns, please contact our customer service team at Contact US Now. We are here to help and ensure that your Fumesy experience remains exceptional.